FSA/HRA FAQs

These FAQs are intended to capture some of the most common transactions, customer service inquiries, and general COVID-19 information; it is not intended to be an exhaustive list. For additional information, please visit our Resource Center: click here for FSA FAQs; click here for HRA FAQs.

  • If your employer offers a BenefitWallet debit card for your account, we strongly encourage you to activate and use it whenever possible to pay for qualified expenses. To review the list of IRS eligible health expenses, click here.

    • If you have a BenefitWallet debit card but have not yet activated it, please do so as soon as possible so it’s ready to use when you need it.
    • If you do not have a debit card for your BenefitWallet account, you can pay for services out of pocket and request reimbursement online through the member portal or by using the BenefitWallet mobile app.

  • The member portal can be found by typing the URL mybenefitwallet.com into your internet browser.

  • The mobile app can be found by searching for BenefitWallet from your device’s app store.

  • From the member portal, you can handle transactions such as check your balance, pay a health care provider, reimburse yourself for eligible purchases, or set up direct deposit.

  • Using the mobile app, you can handle transactions such as check your balance, pay a health care provider, reimburse yourself for eligible purchases, or set up direct deposit.

  • Formally named the Coronavirus Aid, Relief, and Economic Security Act, the CARES Act was signed into law on March 27, 2020. It provides emergency relief in the wake of the COVID-19 public health emergency.

  • You can now purchase over-the-counter (OTC) medical products without a prescription from a physician, including pain relievers, cold medicines, bandages and more. Additionally, menstrual care and feminine hygiene products, such as tampons, pads and cups, are now included as an eligible expense. These changes are permanent and retroactive to January 1, 2020.

  • No. Per Internal Revenue Service (IRS) regulations, you are still required to substantiate (provide proof for) purchases made using FSA or HRA funds. Please note merchants will need time to update their systems to reflect the eligibility of OTC and feminine hygiene items. In the interim, please be sure to keep all receipts for substantiation and reimbursement purposes.