MSA FAQs

These FAQs are intended to capture some of the most common transactions, customer service inquiries, and general COVID-19 information.

  • If you need to contact the BenefitWallet Service Center, please call 888.769.4788. Representatives are available Monday through Friday from 8 a.m. to 11 p.m. ET, Saturday/Sunday from 9 a.m. to 6 p.m. ET.

  • If you made MSA-eligible purchases with your personal funds rather than through your MSA, you can quickly and easily reimburse yourself with the BenefitWallet member portal, either with a paper check or electronic transfer. For an electronic transfer, you will need to know the account and routing numbers for your provider.

  • You can quickly and easily pay a health care provider with the BenefitWallet member portal.

    To start the process of paying a provider:

    • Click Add New Profile
    • Click either Electronic Transfer or Paper Check and complete the necessary information.
      • To pay a provider via electronic transfer, you will need the provider’s bank account and routing numbers.
      • To pay a provider via paper check, you will need the provider’s full mailing address.
    • Click Next when you’ve finished entering the provider’s information.

    To finish the process of paying a provider:

    • Click the Schedule a Payment tab.
    • Select One Time or Recurring, depending on frequency.
    • Fill in the amount, select the issue date, and add an optional note for the payee (paper check only).
    • To upload support documentation, click Upload Documentation.
    • Click Next and verify the payment information on the screen.
    • Click Submit to complete the transaction.

  • Yes. To avoid longer wait times when calling our Service Center, we encourage you to take advantage of our self-service tools on mybenefitwallet.com. Once you have securely signed into your account, you can check your balance or perform transactions such as Pay a Provider or Reimburse Myself.

  • Formally named the Coronavirus Aid, Relief, and Economic Security Act, the CARES Act was signed into law on March 27, 2020. It provides emergency relief in the wake of the COVID-19 public health emergency.

  • MSA-qualified plans can now provide access to “telehealth and other remote care services” prior to meeting the annual deductible and without impacting MSA eligibility. This is a temporary provision set to end December 31, 2021; please check with your employer or health plan to fully understand COVID-19 coverage and costs.

  • You can now purchase over-the-counter (OTC) medical products without a prescription from a physician, including pain relievers, cold medicines, bandages and more. Additionally, menstrual care and feminine hygiene products, such as tampons, pads and cups, are now included as an eligible expense. These changes are permanent and retroactive to January 1, 2020.

  • The IRS extended Tax Day from April 15, 2021 to May 17, 2021; for residents of Texas, Oklahoma and Louisiana tax day is extended to July 15, 2021. The extensions only apply to federal taxes; check your state’s tax filing deadline as it may vary by state.

  • No, the 2020 IRS 1099-SA form is not impacted by the MSA contributions deadline extension.

  • If you already filed your 2020 taxes or have any tax-related questions, please consult a tax professional.