These FAQs are intended to capture some of the most common transactions, customer service inquiries, and general COVID-19 information; it is not intended to be an exhaustive list. For additional information, please visit the HSA FAQs on our Resource Center.

  • We strongly encourage you to use your BenefitWallet HSA debit card to pay for qualified health care expenses. To review the list of IRS eligible health expenses, click here. If you have not yet activated your BenefitWallet debit card, please do so as soon as possible so it’s ready to use when you need it.

  • The member portal can be found by typing the URL mybenefitwallet.com into your internet browser.

  • The mobile app can be found by searching for BenefitWallet from your device’s app store.

  • From the member portal, you can handle transactions such as check your balance, set up direct deposit, pay a health care provider, reimburse yourself for HSA-eligible purchases, contribute to your HSA, or invest your HSA funds.

  • Using the mobile app, you can handle transactions such as check your balance, set up direct deposit, pay a health care provider, reimburse yourself for HSA-eligible purchases, and contribute to your HSA.

  • Formally named the Coronavirus Aid, Relief, and Economic Security Act, the CARES Act was signed into law on March 27, 2020. It provides emergency relief in the wake of the COVID-19 public health emergency.

  • HSA-qualified high deductible health plans are able to provide access to “telehealth and other remote care services” prior to meeting the annual deductible and without impacting HSA eligibility. This temporary provision is set to expire December 31, 2021; please check with your employer or health plan to fully understand COVID-19 coverage and costs.

  • You can now purchase over-the-counter (OTC) medical products without a prescription from a physician, including pain relievers, cold medicines, bandages and more. Additionally, menstrual care and feminine hygiene products, such as tampons, pads and cups, are now included as an eligible expense. These changes are permanent and retroactive to January 1, 2020.

  • The IRS issued Notice 2020-15 allowing high-deductible health plans (HDHPs) to cover testing and treatment for COVID-19 on a pre-deductible basis. Additionally, these expenses are considered a qualified medical expense under an HDHP, so you can also use your HSA funds to pay for testing and treatment. Please check with your employer or health plan to fully understand COVID-19 coverage and costs.

  • The IRS extended Tax Day from April 15, 2021 to May 17, 2021; for residents of Texas, Oklahoma and Louisiana tax day is extended to July 15, 2021. The extensions only apply to federal taxes; check your state’s tax filing deadline as it may vary by state.

  • The IRS extended the prior-year contribution deadline for the 2020 tax year to May 17, 2021; for residents of Texas, Oklahoma and Louisiana, the IRS has not officially clarified if the prior year contribution deadline is also extended to June 15 to align with the extended Tax Day. You can easily make prior-year contributions online through the BenefitWallet Member Portal (until 11:59 p.m. ET on May 17) or by mail (postmarked by May 17); for residents of Texas, Oklahoma and Louisiana, if the prior year contribution date is in fact delayed to June 15, any prior year contributions made between May 17 and June 15 must be submitted by mail using the Prior Year Contribution form in the Resource Center on the BenefitWallet Member Portal.

  • Yes. If you choose to contribute to your 2020 HSA, please be sure to check the “Prior Year Contribution“ box when making your contribution through the BenefitWallet member portal.

  • If you overcontributed to your 2020 HSA (individual limit of $3,550; family limit of $7,100), you may request a return of excess contributions anytime through the extension date of May 17, 2021, provided the IRS extends the allowable date. You can do this by logging in to the BenefitWallet member portal, access the Resource Center, and download the Excess Contribution Form.

  • No, the 2020 IRS 1099-SA form is not impacted by the HSA contributions deadline extension.

  • If you already filed your 2020 taxes or have any tax-related questions, please consult a tax professional.