BenefitWallet - General FAQs

How can I reach customer service?

If you need to contact the BenefitWallet Service Center, please call 877.472.4200. Representatives are available Monday through Friday from 8 a.m. to 11 p.m. ET, Saturday/Sunday from 9 a.m. to 6 p.m. ET.
Are self-servicing options available?

Yes. To avoid longer wait times when calling our Service Center, we encourage you to take advantage of our self-service tools on mybenefitwallet.com or through our mobile app. Once you have securely signed into your account, you can check your balance or perform transactions such as Pay a Provider or Reimburse Myself.
How do I log in to my BenefitWallet account?
You can quickly and securely log in to your BenefitWallet account using our member portal or our mobile app.

Member portal: Go to mybenefitwallet.com and log in using your credentials.
- If you have not created an account, click First Time User in the upper right corner of the home page, then follow the prompts.
- If you have forgotten your User ID, click Forgot User ID.
BenefitWallet app: Log in to the mobile app using your credentials.
- If you have not created an account, visit the app store specific to your device and search for BenefitWallet. Once you’ve downloaded the app, click Register, then follow the prompts.
- If you have forgotten your User ID, click Forgot User ID.
- If you have forgotten your Password, tap Forgot Password.
What information can I access via phone after hours?
The BenefitWallet Interactive Voice Response (IVR) system allows you to access the following information 24/7, without intervention from a live representative:
- Activate your debit card
- Change your card’s PIN
- Get your balance
- Access FAQs
- Get your last 5 transactions
- Get your account status (for HSAs)